WHEN WILL MY ORDER SHIP?
We ship out 2 times a week so please allow for 5-7 business days for your order to hit the mail stream. We often get orders out much faster, but it really depends on the amount in the queue so we buffer that anticipated timeline.
Please keep in mind that once a label is created it simply means the label was created. It does not mean that your order was shipped as the label creation is part of the 5-7 business days. It may take a couple days for you to see the package being scanned.
If your order includes a pre-order item, please refer to the product listing for all product and shipping timeline information. Pre-order and in stock items in the same order will ship when the pre-order item is in stock.
MY TRACKING INFORMATION SAYS "DELIVERED" BUT MY PACKAGE IS NOWHERE TO BE FOUND!
Please contact USPS/UPS/FedEx/DHL directly for this!
WHEN WILL THE TAROT AND ORACLE DECKS BE BACK IN STOCK?
We placed an order on August 4 so we are well into production now. We expect the Shadow and the Rose Gold decks before October 1 and the Journeyer, Lumen and Ascendant decks in the first week of October.
We do our best to keep all product listings up to date with pertinent information as well as posting to our Instagram (@thethreadsoffate) and sending out newsletters. If we have the answer, so will you!
HELP! I MADE A MISTAKE WHEN ORDERING AND I PUT THE WRONG SHIPPING ADDRESS!
Email us ASAP! In the subject, please write "URGENT - SHIPPING ADDRESS CHANGE". As long as we haven't shipped your order, we can change your shipping :)
I ORDERED A PRE ORDER DECK AND AN IN STOCK ITEM, WHY HASN'T MY ORDER SHIPPED?
If you order a pre order item with an in stock item in the same order, your order will ship once both items are in stock. If you would like to receive the in stock item sooner, please place two separate orders.