FAQ

WHEN WILL MY ORDER SHIP?
We ship out 2 times a week so please allow for 4-5 business days for your order to hit the mail stream. The 1-3 days of expedited shipping refers only to the time USPS has the item. We have to send each package expedited due to weight requirements.

Please keep in mind that once a label is created it simply means the label was created. It does not mean that your order was shipped as the label creation is part of the 4-5 business days. It may take a couple days for you to see the package being scanned.

If you order includes a pre-order item, please refer to the product listing for all product and shipping timeline information. 

MY TRACKING INFORMATION SAYS "DELIVERED" BUT MY PACKAGE IS NOWHERE TO BE FOUND!

Please contact USPS directly for this! 

WHEN WILL ____ BE BACK IN STOCK?

We do our best to keep all product listings up to date with pertinent information as well as posting to our Instagram (@thethreadsoffate) and sending out newsletters. If we have the answer, so will you! 

HELP! I MADE A MISTAKE WHEN ORDERING AND I PUT THE WRONG SHIPPING ADDRESS!

Email us ASAP! In the subject, please write "URGENT - SHIPPING ADDRESS CHANGE". As long as we haven't shipped your order, we can change your shipping :)

 I ORDERED A PRE ORDER DECK AND AN IN STOCK ITEM, WHY HASN'T MY ORDER SHIPPED?

If you order a pre order item with an in stock item in the same order, your order will ship once both items are in stock. If you would like to receive the in stock item sooner, please place two separate orders. 

 

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