We totally understand the frustration that comes with high shipping costs. Unfortunately, we can’t change the costs set by the shipping carriers (USPS, UPS, DHL) - we are forced to ship everything Expedited due to the weight (anything over 13 oz must be sent Priority). It is important for you to know that we do not make any money on shipping. We are very grateful that our products are built for long-term use.
Shipping + Handling Times
We ship out 2-3 times a week so please allow for 5-7 business days for your order to hit the mail stream. We often get orders out much faster, but it really depends on the amount in the queue so we buffer that anticipated timeline.
The 1-3 days of expedited shipping refers only to the time USPS or UPS has the item.
Please keep in mind that once a label is created it simply means the label was created. It does not mean that your order was shipped, as the label creation is part of the 5-7 business days. It may take a couple days for you to see the package being scanned (we have seen some prolonged delays since the start of the Pandemic)
We are not responsible for USPS, UPS, FedEx or DHL and we cannot provide you more answers than what you see on your tracking.
We are not responsible for any package that says “delivered.”
We are not responsible for any address input errors (so be careful when inputting address).
If a package goes missing while in route or appears to be lost, that is an entirely different issue - please contact us.
If you choose to file a missing package claim with the shipping carrier without reaching out to our team first, we are unable to continue to assist you in the process of getting your package.
Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once your label has been created/printed, we are not responsible for any address changes as this typically means your package is on its way to our shipping carrier.
We cannot be responsible for any import and/or customs fees imposed on the customer.
Refunds, Returns + Exchanges
We do not offer refunds or returns if the product has been opened.
Shipping is ineligible for refund unless the package was incorrectly shipped or the error was made by Threads of Fate.
If Exchanging an item based on a change of heart, we are unable to cover shipping costs to do so. Please email Requests@thethreadsoffate.com to initiate the Exchange Process :)